Privacy policy

1. Data controller

The data controller is Hurter Design Studio, SIRET 822 015 806 00059, 52 rue de la Moselle, 69008 Lyon, France. Contact for privacy matters: support@hurterdesignstudio.com.

This policy explains how we collect and use personal data when you visit visen.io, create an account, use our SEO analytics features, or interact with support.

Depending on your use of the service, we may process: identity and contact details (name, email); account and profile data; authentication identifiers; technical data (IP address, browser type, device, approximate location derived from IP); usage data (features used, actions in the app, timestamps); communications with support; and billing data (billing address, transaction references) when you purchase a paid plan. We may also receive the referrer URL when you land on our site from another page.

2. Purposes and legal bases

We use personal data to: provide and operate the service (account creation, authentication, subscriptions); deliver SEO analytics, dashboards, and related features; process payments and manage invoices; secure the platform, prevent fraud and abuse; improve reliability and user experience (including aggregated statistics); comply with legal and tax obligations; and, where permitted, send service messages or marketing (you can opt out of marketing at any time).

Legal bases under the GDPR include: performance of a contract; our legitimate interests (security, product improvement, limited analytics), balanced against your rights; consent where required (e.g. non-essential cookies or certain marketing); and legal obligation where applicable.

3. Recipients and subprocessors

We do not sell your personal data. Access is limited to authorized personnel and trusted service providers who process data on our behalf under written agreements, including for: hosting and infrastructure; payment processing; email delivery; customer support tooling; database and authentication services; and analytics where you have consented or where we rely on legitimate interest with appropriate safeguards.

Providers may be located inside or outside the European Economic Area. When we transfer data internationally, we use mechanisms recognized by EU law (such as Standard Contractual Clauses) where required.

4. Retention

We keep personal data only as long as necessary for the purposes described. Account data is generally retained for the life of the account and a reasonable period thereafter for backups, disputes, and legal claims. Billing records may be kept longer where tax or accounting law requires. Logs and security data may be retained for a limited period consistent with security needs.

When data is no longer needed, we delete or anonymize it in accordance with our internal procedures.

5. Your rights

Subject to applicable law, you may request access, rectification, erasure, restriction of processing, objection to processing based on legitimate interests, and data portability where technically feasible. You may withdraw consent at any time where processing is consent-based, without affecting prior lawful processing.

To exercise your rights, email support@hurterdesignstudio.com. You may also lodge a complaint with a supervisory authority; in France, the CNIL (www.cnil.fr).

6. Cookies and similar technologies

We use cookies and similar technologies to keep you signed in, remember preferences, protect against abuse, and understand how the site is used. Essential cookies are necessary for core functionality. Where we use analytics or marketing cookies, we will rely on consent or another valid basis as required in your region.

You can control cookies through your browser settings or, where available, our cookie banner. Blocking certain cookies may limit some features.

7. Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the Internet is completely secure; we encourage you to use strong passwords and protect your account credentials.

8. Changes to this policy

We may update this Privacy policy to reflect changes in our practices or legal requirements. We will post the revised version on this page and, where appropriate, notify you by email or an in-app notice.

9. Contact

Questions about this policy or your personal data: support@hurterdesignstudio.com.

Hurter Design Studio — 52 rue de la Moselle, 69008 Lyon, France.